🛠 Tech Stack

💼 About This Role

You'll engage members with serious mental illness or substance use disorder as part of a whole-person care team using AI and automation to reduce administrative burden. You'll build trusting relationships to help high-need individuals access healthcare and social support.

🎯 What You'll Do

• Maintain ongoing caseload using evidence-based approaches to promote engagement.
• Conduct telephonic and SMS outreach for timely follow-up.
• Collaborate with nurse care manager and behavioral health manager on delegated tasks.
• Assist members in securing community supports and scheduling appointments.

📋 Requirements

• 1+ years of professional experience in case management or healthcare call center.
• Bilingual in English and Spanish.
• Strong cultural fluency and ability to build trust with diverse populations.
• Reliable HIPAA-compliant workspace with stable internet.

✨ Nice to Have

• Experience with care coordination or community health work.
• Familiarity with Medicaid/Medicare populations.

🎁 Benefits & Perks

• 💰 Competitive hourly wage at $25/hour.
• 🏥 Comprehensive benefits (medical, dental, vision).
• 🏖️ Flexible PTO and paid holidays.
• 📈 Professional development opportunities.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min