🛠 Tech Stack

💼 About This Role

You'll troubleshoot hardware and software solutions for mass notification systems, providing exceptional customer service via phone, email, and screen share. You'll prioritize support requests in Salesforce and collaborate with the Technical Support Leadership team to resolve faults. This role is ideal for launching an IT career with a focus on problem-solving and customer interaction.

🎯 What You'll Do

• Troubleshoot Alertus hardware and software with customers
• Provide customer support via phone, email, and screen share
• Prioritize support requests in Salesforce ticketing system
• Create Knowledge Base articles based on case information

📋 Requirements

• 0-2 years experience in Technical Support
• Bachelor's degree in IT, Computer Science, or related field
• Basic understanding of networking concepts (DNS, DHCP, HTTP/S, TLS)
• Experience troubleshooting Windows systems

✨ Nice to Have

• Understanding of Windows, Linux, and MacOS administration
• Familiarity with REST and API integrations
• Net+, Security+, or similar certification

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 💰 401(k) Retirement Plan
• 🏥 Medical, Dental, and Vision Plans
• 🏠 Live Near Your Work Homebuying Incentive Program
• 📌 Employee Referral Bonuses