🛠 Tech Stack

💼 About This Role

You'll join Sentry to redefine technical support by combining deep human expertise with AI agents. You'll investigate complex issues, train AI support bots, and curate knowledge for RAG systems. This role blends engineering problem-solving with agentic operations to scale expertise.

🎯 What You'll Do

• Resolve technical inquiries and debug SDK implementations
• Train and monitor AI agents for accuracy
• Curate documentation optimized for RAG
• Design human-in-the-loop escalation flows

📋 Requirements

• 4+ years of technical support or engineering experience
• Proficiency in Python, JavaScript, or Ruby
• Understanding of CI/CD, APIs, microservices, and observability
• Familiarity with RAG and AI stack

✨ Nice to Have

• Experience fine-tuning LLMs for production
• Active open source contributor on GitHub

🎁 Benefits & Perks

• 💰 Equity grants
• 🏥 Group health insurance
• 💻 Remote-friendly hybrid model
• ✈️ Relocation support