Description

You will lead the delivery and lifecycle management of BSS services for telecom operators, ensuring SLA compliance and continuous improvement across billing, CRM, order management, and revenue assurance platforms. You'll oversee cross-functional teams, manage client relationships, drive operational efficiency, and align service delivery with business goals.

Requirements

• At least 8 years' experience in Program/Project management on BSS transformation programs
• At least 5 years' experience with Managed Services and Production Operations Service Delivery
• At least 5 years of customer-facing experience in the telco industry
• Very good oral and written communication and presentation skills in English
• University Degree in Engineering, IT, or related field

Responsibilities

• Manage budget, business planning, forecasting, and resource planning for programs
• Establish operational processes and programs to meet KPIs/SLAs
• Drive continuous improvement and operational excellence using advanced methodologies and tools
• Build credibility and maintain communication with senior customer stakeholders
• Lead recurring governance meetings with client steering committee