🛠 Tech Stack

💼 About This Role

You'll design and deliver engaging training experiences for diverse clients, empowering them to maximize product value. Collaborating with stakeholders, you'll develop customized plans and enhance training materials. This role offers a chance to shape customer learning journeys at a SaaS company.

🎯 What You'll Do

• Lead development of customized training plans for accounts
• Facilitate virtual and onsite instructor-led training sessions
• Conduct discovery sessions to understand customer goals
• Design and execute Train-the-Trainer programs
• Manage instructional design projects from conception to delivery

📋 Requirements

• 5+ years experience in instructional design in SaaS
• Proven facilitation skills in virtual and classroom settings
• Proficiency with eLearning tools like Articulate 360 or Captivate
• Willingness to travel up to 40% for onsite training

✨ Nice to Have

• Experience with customer education in a SaaS environment
• Certification in instructional design or adult learning

🎁 Benefits & Perks

• 💰 Competitive salary $84k-$103k
• 🏥 Comprehensive health, dental, vision plans
• 🌴 Paid time off and sick leave
• 📈 401k contribution plan
• 📚 Professional growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Initial Screening· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Portfolio Review· 60 min