🛠 Tech Stack

💼 About This Role

You'll be the primary post-sale partner for a portfolio of B2B customers, focusing on retention and long-term value realization. You'll own the end-to-end lifecycle, driving successful renewals through proactive planning and data-driven insights. This role offers the chance to join a high-growth company backed by Sequoia Capital and Salesforce Ventures.

🎯 What You'll Do

• Own the end-to-end lifecycle for your book of business.
• Build and execute renewal strategies 90–120 days in advance.
• Develop strong relationships with key stakeholders.
• Monitor product usage and engagement, addressing adoption gaps.

📋 Requirements

• 3-5 years in Customer Success or similar client-facing role in B2B SaaS.
• Proven experience owning renewals and retention metrics.
• Strong commercial instincts and comfort leading contract conversations.
• Ability to interpret usage data and translate it into action.

✨ Nice to Have

• Experience in a high-growth startup environment.
• Experience managing mid-market or enterprise accounts.
• Familiarity with CRM and CS platforms (Salesforce, Gainsight, etc.).

🎁 Benefits & Perks

• 🏖️ Generous paid time off
• 🏥 Fully covered private health insurance
• 👶 Paid parental leave
• 💰 75 Euro per month Lifestyle Stipend
• 🧠 Mental health support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/CS Assessment· 60 min
4. 4Final Round· 45 min