🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of mid-market customers, ensuring successful onboarding and adoption of our anti-money laundering SaaS platform. You'll serve as a trusted advisor, driving value and minimizing churn while providing feedback to product teams. This role offers equity and unlimited time off in a mission-driven fintech company.

🎯 What You'll Do

• Manage a portfolio of mid-market customer accounts
• Lead onboarding, training, and adoption initiatives
• Drive cross-sell and upsell revenue expansion
• Gather feedback to shape the product roadmap

📋 Requirements

• 2-4 years in a customer success role
• Experience with mid-market B2B accounts
• Understanding of APIs and cloud solutions
• Strong process management and organizational skills

✨ Nice to Have

• Previous project management experience
• Startup experience

🎁 Benefits & Perks

• 📈 Equity
• 🏖️ Unlimited Time Off
• 📚 Annual learning budget
• 🏡 Home office setup budget
• 👶 Enhanced parental leave and childcare benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/role-play interview· 60 min