🛠 Tech Stack

💼 About This Role

You'll lead AI adoption and workflow redesign across Toast's 200+ person Marketing organization, driving the change management and governance programs that make AI integration real and durable. You'll be the central expert for how marketing teams learn and shift their daily workflows. This role focuses on the human side of transformation: how teams adopt AI, how culture shifts, and how adoption is measured.

🎯 What You'll Do

• Develop and execute AI transformation strategy and roadmap
• Drive change management and sustained AI adoption programs
• Build AI governance frameworks for quality and compliance
• Design workflow transformation with marketing leaders
• Operationalize the AI Champions Network for peer learning

📋 Requirements

• 8+ years in marketing operations, strategy, or transformation
• Experience embedding emerging technology into marketing workflows at scale
• Deep understanding of marketing team workflows (campaigns, content, demand gen)
• Track record of driving measurable behavior change and workflow adoption

✨ Nice to Have

• Experience at a company with similar AI transformation in marketing
• Familiarity with B2B SaaS marketing tech stack (MAPs, CRMs, ad platforms)
• Experience with AI tooling ecosystems (Claude, Gemini, agent frameworks)

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary and equity
• 📈 401(k) with company match
• 🏥 Health, dental, and vision insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min