Tech Stack

Description

You will manage NICE's most important customers, building long-term relationships and identifying upsell and cross-sell opportunities. You'll consult with clients on their contact center business, present customized presentations, and track retention and revenue growth.

Requirements

• 4+ years account management in customer service or contact center
• Working technical knowledge of contact center software/design/functionality
• Experience managing large Enterprise-level customers
• 20-40% travel required

Responsibilities

• Build long-term client relationships and understand their business goals
• Identify upsell and cross-sell opportunities
• Consult on contact center business and product usage best practices
• Develop and present customized presentations quantifying product/service usage
• Track client retention and revenue growth