Tech Stack

Description

As a Customer Success Manager at MongoDB, you will act as a strategic advisor for German-speaking customers, guiding them through the customer journey to accelerate time-to-value and growth. You will proactively identify and mitigate technical risks, facilitate resolution of high-stakes challenges, and collaborate with internal teams to drive customer outcomes. This role is remote from Frankfurt, Germany.

Requirements

• 7+ years in Customer Success, Technical Account Management, or similar customer-centric role for a technical product
• 4+ years accountable for customer health and revenue for Global 2000 customers
• Ability to act autonomously and take full ownership of customer portfolio
• Entrepreneurial mindset and team player
• Bilingual English and German

Responsibilities

• Act as strategic advisor, guiding customers on MongoDB best practices and technology strategy
• Proactively identify and mitigate technical risks for complex accounts
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out
• Lead in-person executive business reviews for strategic customers
• Document all customer interactions in Gainsight and Salesforce.com