🛠 Tech Stack

💼 About This Role

You'll handle Zendesk tickets from patients regarding appointments, issues, and missing results, making outbound calls and sending follow-up emails to resolve concerns. You'll coordinate with doctors and local city teams to ensure a smooth patient experience. This role offers a chance to impact patient adherence and close gaps in care at a well-funded health tech startup.

🎯 What You'll Do

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make outbound calls and send follow-up emails to resolve patient concerns.
• Coordinate with doctors and physicians to retrieve lab orders.

📋 Requirements

• 2+ years of customer-facing experience with medical experience.
• Tech-savvy, efficient, and self-motivated.
• Able to maintain minimum 12 tickets per hour with high-quality work.

✨ Nice to Have

• Experience processing or reading lab orders.
• Empathetic and proactive, takes pride in helping people resolve issues.

🎁 Benefits & Perks

• 💰 $17/hr wage
• 📈 Stock option plan for full-time employees
• 🏥 Medical, dental, and vision insurance for full-time employees
• 🏖️ Paid time off

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer

🚩 Heads Up

• Role mixes customer support with medical coordination, possibly requiring a rare skill set.
• Emphasis on 'hustle' culture and minimum tickets per hour may indicate high pressure.