💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth while delivering a seamless renewal experience. This role directly influences predictable revenue and long-term growth at the nexus of customer experience and operational execution. You'll scale renewal processes and improve predictability in a highly visible role.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention
• Build scalable renewal processes to increase efficiency and predictability
• Lead a high-performing global renewals team with mentoring
• Own the full renewal motion for annual and multi-year contracts

📋 Requirements

• 7-9 years experience in SaaS renewals, customer success, or revenue operations
• Proven ability to lead high-volume renewal operations in a subscription-based business
• Experience managing globally distributed teams, especially offshore
• Strong operational excellence and analytical skills with process design

✨ Nice to Have

• Experience with automation and CRM tools
• Cross-functional communication and stakeholder engagement

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options
• 📈 Professional development and career growth
• 💰 Performance-based bonus and competitive salary
• 🏥 Health insurance and wellness programs
• 🤝 Inclusive workplace culture focused on diversity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 1 hour