💼 About This Role

You'll define the customer's experience at VEG by delivering personalized, compassionate service before, during, and after their visit. Your core impact is ensuring seamless communication between customers and medical staff, handling inquiries and resolving concerns with empathy. This role offers unparalleled opportunities for learning and mentorship in a supportive, fast-paced environment.

🎯 What You'll Do

• Greet every customer with warmth and urgency in person, phone, or online
• Oversee customer communications, record details, and route urgent medical calls
• Deliver personalized experiences and creatively say yes to customer needs
• Listen with empathy, resolve concerns, and anticipate issues before escalation

📋 Requirements

• 2+ years experience in customer service
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Experience in veterinary or healthcare settings
• Multitasking ability in fast-paced environments

🎁 Benefits & Perks

• 💰 Competitive compensation with base pay $18-$24/hr and 401K match
• 🏥 Comprehensive health and wellness benefits starting day one, including free therapy
• 📚 Generous CE stipend ($2,500/year for credentialed, $1,000 for uncredentialed)
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🕒 Flexible work schedules to support work-life balance

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2In-person interview· 60 min
3. 3Offer· 1 week

🚩 Heads Up

• Role combines customer service with emotional end-of-life discussions, which may be challenging
• No specific mention of career growth ladder despite promise of growth opportunities