3h ago

Operations Analyst - Tap2Ride

Oakland, CA
full-time Hybridtransportation

Tech Stack

Description

As an Operations Analyst, you'll support Capitol Corridor's day-to-day operations, drive the Tap2Ride contactless payment program, analyze ridership data, and contribute to sustainable transit initiatives. This hybrid role involves field audits, stakeholder meetings, and helping grow ridership and revenue.

Requirements

  • Bachelor's degree, related fields preferred (transportation, data analytics, hospitality, etc.)
  • Strong proficiency with Excel, data processing, and analysis
  • Strong verbal and written communication skills
  • Motivated, self-starter, independent, analytical
  • Ability to work onsite 4 days per week within commuting distance of Oakland

Responsibilities

  • Monitor ridership and metrics, analyze data, prepare statistical reports
  • Develop new metrics and analysis methods, make policy recommendations
  • Work with stakeholders to implement/change procedures
  • Lead and participate in meetings, conduct field audits at stations and on trains
  • Communicate directly with customers in a customer service capacity
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