Description

Lead customer success operations for Cloudbeds in Thailand, overseeing support, implementation, and account management teams to drive retention, minimize churn, and enhance the customer experience. Collaborate with global teams to balance local cultural expectations with Cloudbeds' standards.

Requirements

• 8+ years combined experience in hospitality or hospitality technology
• At least 3 years in leadership roles
• Fluent in Thai with excellent English communication skills
• Deep understanding of Thailand's hospitality landscape
• Strong ability to translate technical and operational concepts for non-technical audiences

Responsibilities

• Lead regional Customer Success functions across Support, Onboarding, and Account Management
• Own core metrics: NDR, onboarding success, service quality
• Represent Thai customers internally and collaborate with global teams
• Lead Thai teams and partner with other Thai leaders within multinational structure
• Balance cultural expectations, customer relationships, and Cloudbeds’ global standards