💼 About This Role

You'll handle customer inquiries and complaints through multiple channels for Coupang Taiwan's e-commerce services like Rocket Delivery and Rocket Overseas. Your core impact is resolving issues and escalating feedback to improve service quality and ensure customer satisfaction. This role offers the opportunity to work remotely and grow with a fast-expanding business.

🎯 What You'll Do

• Handle customer inquiries via phone and online channels
• Resolve complaints and provide first-line responses
• Report feedback to internal teams for service improvement
• Manage high-sensitivity or critical cases with extra care

📋 Requirements

• Native-level Chinese fluency (listening, speaking, reading, writing)
• Basic English reading and writing ability
• Ability to work independently under pressure
• Strong communication and documentation skills

✨ Nice to Have

• Experience handling high-sensitivity customer complaints
• Experience as a customer service supervisor returning calls
• Experience with e-commerce platforms

🎁 Benefits & Perks

• 🏠 Remote work option with stable internet
• 🔄 Shift allowance for early/late/night shifts
• 📈 Career growth in a leading e-commerce company
• 🌍 International exposure through global teams

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Application Review· 1 week
2. 2Phone Interview· 30 min
3. 3Video Interview· 1 hour
4. 4Offer· 1 week