💼 About This Role

You'll serve as a human-in-the-loop for our AI communications platform, bridging insurance verification with machine learning. You'll teach the Infinitus AI system how to navigate complex healthcare reimbursement processes. This role combines contact center expertise with cutting-edge AI training.

🎯 What You'll Do

• Assist AI system in completing insurance verification calls.
• Provide feedback to improve healthcare data collection and AI accuracy.
• Ensure quality of recorded AI outputs and accurate data entry.
• Identify and document Adverse Events during interactions.

📋 Requirements

• 2+ years experience in healthcare, contact center, or insurance/patient access.
• HIPAA compliance and safeguarding PHI.
• Comfortable learning new proprietary software programs.
• Exceptional attention to detail and accuracy under high volume.

✨ Nice to Have

• Experience in high-volume call center environment.
• Previous experience as Case Manager or Reimbursement Specialist.
• 1-2 years Customer Service or Sales experience.

🎁 Benefits & Perks

• 🏖️ Generous PTO & parental leave
• 🏥 Comprehensive Health, Vision, and Dental insurance
• 💰 401(k) plan options
• 💰 Competitive salary and equity
• 💻 Hybrid work with catered lunches (Bay Area positions)

📨 Hiring Process

Apply & meet recruiting team, virtual interviews, final onsite loop, chat with CEO.

🚩 Heads Up

• Job title and description mismatch: 'AI Patient Access Specialist' but primary duty is manual call handling for AI training.
• Role requires 2+ years experience but pays $17-20/hr, below average for mid-level healthcare roles.
• Mandatory periodic overtime during high-volume seasons may indicate understaffing.