🛠 Tech Stack

💼 About This Role

You'll proactively engage with customers to understand their needs and ensure they derive maximum value from Spin.AI's SaaS security platform. You'll build long-term relationships, address concerns, and collaborate with cross-functional teams to drive customer retention and growth. This hybrid role offers unlimited PTO and premium health benefits.

🎯 What You'll Do

• Proactively engage with customers to understand business needs and challenges.
• Guide customers through onboarding to ensure smooth transition.
• Conduct training sessions and webinars on best practices.
• Act as liaison between customers and internal teams for issue resolution.

📋 Requirements

• Proven experience in customer success or account management in tech/cybersecurity.
• Familiarity with CRM software (e.g., Salesforce) and customer success tools.
• Strong understanding of the SaaS security market and technologies.
• Excellent communication and problem-solving abilities.

✨ Nice to Have

• Demonstrated track record of driving successful customer engagements.
• Analytical mindset with ability to interpret data.
• Ability to build relationships at various organizational levels.

🎁 Benefits & Perks

• 💰 $120K OTE
• 🏖️ Unlimited PTO
• 🏥 Premium Health Benefits covered by Spin.AI
• 🏢 Hybrid Office Model
• 📈 401k and Employee Wellness Program