💼 About This Role

You'll join a fast-growing customer support team for a large-scale digital marketplace. You'll handle inquiries across email, chat, and social media to ensure a smooth user experience.

🎯 What You'll Do

• Provide high-quality support via email, live chat, and social media
• Assist users throughout the full transaction journey
• Resolve customer issues efficiently and maintain satisfaction
• Monitor team performance metrics and service quality

📋 Requirements

• 1+ year of customer support experience
• Strong written and verbal English skills
• Ability to manage multiple requests and prioritize effectively
• Comfortable with shift-based schedules including evenings and weekends

✨ Nice to Have

• Spanish fluency for LATAM support roles
• Experience in fast-paced, high-growth environments

🎁 Benefits & Perks

• 📈 Employee stock options program
• 💰 Performance-based bonuses
• 🏠 Flexible work arrangements including remote
• 📚 Personal learning and development budget
• 🌍 Paid volunteering opportunities

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 0 min