🛠 Tech Stack

💼 About This Role

You'll serve as the first line of technical support for a globally distributed team at Vultr, a leading cloud infrastructure company. Your work directly enables employee productivity, and you'll have the opportunity to build scalable documentation and runbooks that grow with the company.

🎯 What You'll Do

• Own the daily helpdesk ticket queue, triaging and resolving issues within SLAs
• Troubleshoot endpoint issues on macOS and Windows for remote employees
• Administer core SaaS platforms like Google Workspace, Slack, and Zoom
• Manage employee onboarding and offboarding end-to-end

📋 Requirements

• 5+ years of experience in helpdesk or IT support role
• Hands-on experience troubleshooting macOS and Windows endpoints
• SaaS administration experience with Google Workspace, Slack, or Zoom
• Experience with identity and access management platforms like Okta or Azure AD

✨ Nice to Have

• Familiarity with MDM tools like Jamf, Intune, or Kandji
• Experience with ticketing platforms like Jira Service Management or Zendesk

🎁 Benefits & Perks

• 🏥 Medical Insurance stipend paid annually
• 🏖️ Generous Leave Policy + 1 month paid sabbatical every 5 years
• 💻 Remote office setup reimbursement
• 📚 Professional Development Reimbursement
• 🏋️ Fitness membership reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min