23h ago

Genesys Cloud Architect

Hyderabad

$100k-$150k / yearest.

full-timeseniorsoftware

🛠 Tech Stack

💼 About This Role

You'll lead Genesys PureCloud handler development and system maintenance, ensuring solutions meet client standards. You'll mentor developers and analysts, and handle escalations to TAC/Engineering.

🎯 What You'll Do

  • Design and translate requirements into application solutions
  • Develop and maintain PureCloud handlers
  • Monitor system errors and participate in on-call rotation
  • Mentor CCaaS developers and quality analysts

📋 Requirements

  • Genesys PureCloud development experience
  • Handler development and system maintenance skills
  • Ability to lead a team of developers and analysts
  • Experience with system troubleshooting and escalations

✨ Nice to Have

  • Experience with TAC/Engineering escalations
  • Knowledge of system hardware/software
  • Interviewing and hiring experience
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