🛠 Tech Stack

💼 About This Role

You'll lead Genesys PureCloud handler development and system maintenance, ensuring solutions meet client standards. You'll mentor developers and analysts, and handle escalations to TAC/Engineering.

🎯 What You'll Do

• Design and translate requirements into application solutions
• Develop and maintain PureCloud handlers
• Monitor system errors and participate in on-call rotation
• Mentor CCaaS developers and quality analysts

📋 Requirements

• Genesys PureCloud development experience
• Handler development and system maintenance skills
• Ability to lead a team of developers and analysts
• Experience with system troubleshooting and escalations

✨ Nice to Have

• Experience with TAC/Engineering escalations
• Knowledge of system hardware/software
• Interviewing and hiring experience