💼 About This Role

You'll create exceptional customer experiences by guiding customers through their car-buying or selling journey via inbound and outbound calls. You'll problem-solve using critical thinking alongside AI technology to find effective solutions in real-time. This role offers fast pay progression starting at $20/hr and reaching $24+/hr by your one-year anniversary.

🎯 What You'll Do

• Build genuine customer relationships via inbound and outbound calls
• Adapt to new products and technology updates in a fast-paced environment
• Review and verify sensitive customer documentation via casework
• Collaborate with AI tools for real-time feedback and coaching

📋 Requirements

• Bachelor's degree OR 2+ years customer service experience in high-volume environment
• High school diploma or GED
• Ability to navigate multiple systems and learn new tools
• Proficiency in English

✨ Nice to Have

• Experience in automotive or sales industry
• Familiarity with CRM or case management software

🎁 Benefits & Perks

• 📚 Tuition Reimbursement and Student Loan Repayment Program
• 💰 401(k) with Company Match
• 🏥 100% Company-Paid Healthcare Premiums
• 🎁 Employee Stock Purchase Plan and Annual Shares Grant
• 🏖️ Generous PTO starting at 13 days, increasing to 20 days

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Interview· 30 min
3. 3Background Check· 1-2 weeks

🚩 Heads Up

• Role includes regular weekends and potential holiday shifts
• Requires overtime based on business needs