17h ago
Product Manager, User Trust
New York, NY
$121k-$143k / year
full-time Hybridfinance
๐ผ About This Role
You'll own the roadmap for identity verification and fraud prevention across Betterment's investing and cash products. Your work will balance security and customer experience to protect over 1M customers.
๐ฏ What You'll Do
- Define product roadmap for identity verification and account security controls
- Partner with engineering to design and launch risk-scoring and KYC solutions
- Run experiments to calibrate trust interventions and thresholds
- Track success metrics balancing fraud reduction and customer experience
๐ Requirements
- Product management experience in fintech or risk-heavy domains
- Strong analytical and data-informed decision-making skills
- Ability to balance fraud reduction with customer experience and growth
- Proven leadership of cross-functional teams including engineering and compliance
โจ Nice to Have
- Experience with KYC/AML, identity verification, or authentication
- Comfort with ACH and card risk, account takeover, or device intelligence
๐ Benefits & Perks
- ๐๏ธ Summer and winter holiday office closures
- ๐ฅ Medical, dental, and vision insurance
- ๐ Company incentive bonus
- ๐ช Life and AD&D insurance
- ๐ถ Infertility support
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Cross-functional Interviewยท 60 min
0 0 0