17h ago

Product Manager, User Trust

New York, NY

$121k-$143k / year

full-time Hybridfinance

๐Ÿ’ผ About This Role

You'll own the roadmap for identity verification and fraud prevention across Betterment's investing and cash products. Your work will balance security and customer experience to protect over 1M customers.

๐ŸŽฏ What You'll Do

  • Define product roadmap for identity verification and account security controls
  • Partner with engineering to design and launch risk-scoring and KYC solutions
  • Run experiments to calibrate trust interventions and thresholds
  • Track success metrics balancing fraud reduction and customer experience

๐Ÿ“‹ Requirements

  • Product management experience in fintech or risk-heavy domains
  • Strong analytical and data-informed decision-making skills
  • Ability to balance fraud reduction with customer experience and growth
  • Proven leadership of cross-functional teams including engineering and compliance

โœจ Nice to Have

  • Experience with KYC/AML, identity verification, or authentication
  • Comfort with ACH and card risk, account takeover, or device intelligence

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Summer and winter holiday office closures
  • ๐Ÿฅ Medical, dental, and vision insurance
  • ๐Ÿ“ˆ Company incentive bonus
  • ๐Ÿ’ช Life and AD&D insurance
  • ๐Ÿ‘ถ Infertility support

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Cross-functional Interviewยท 60 min
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