🛠 Tech Stack

💼 About This Role

You'll join the Support team at Amplitude, a leading AI analytics platform, and provide enterprise-level support to customers. You'll diagnose and resolve technical issues via email and chat, ensuring a great customer experience. This role offers the chance to work cross-functionally with Product and Engineering to advocate for customers.

🎯 What You'll Do

• Answer and escalate support tickets via email and chat
• Drive resolution by investigating challenging tickets
• Ensure all tickets meet service level agreements
• Work with Customer Success Managers to drive data trust

📋 Requirements

• Completed Bachelor's Degree
• Track record in a similar customer-facing role or strong empathy
• Experience with SDKs and APIs
• Familiarity with support tools like Zendesk, Intercom, Confluence, and Linear

✨ Nice to Have

• Natural curiosity and problem-solving skills
• Passion about analytics

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🎁 Charitable giving grant and paid volunteer time off
• 🧘 Wellness initiatives
• 📈 Mentorship programs and management training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min