Description

You will be the first Singapore-based Product Support Specialist, responding to and investigating user needs, providing high-touch support to strategic customers, and helping close knowledge gaps. You'll work Wednesday to Sunday, manage on-call tasks during APAC hours, and partner with engineers to resolve issues.

Requirements

• Experience in technical product support within second tier or escalated support
• Familiarity with APIs and technical SaaS products
• Ability to thrive in fast-paced, reactive situations while meeting support metrics
• Strong user empathy and expert in support case lifecycle
• Crisp written communication skills with attention to detail

Responsibilities

• Become an expert in Anthropic products
• Respond to user support cases of varying complexity
• Communicate clearly and empathetically with diverse user personas
• Manage on-call tasks for high-urgency issues during APAC hours
• Partner with engineers and stakeholders to diagnose and resolve issues