🛠 Tech Stack

💼 About This Role

You'll lead collections and recovery strategies for a mission-driven bank, improving portfolio metrics and vendor performance. You'll drive data-informed improvements to enhance borrower experience and operational scalability.

🎯 What You'll Do

• Execute collections and recovery strategies to improve key portfolio metrics
• Manage third-party subservicers and collection agencies with defined KPIs
• Analyze performance data to identify trends and drive improvements
• Prepare regular performance reporting and ensure regulatory compliance

📋 Requirements

• Associate's Degree required; Bachelor's preferred
• 5+ years experience in collections, recoveries, or servicing operations
• Strong analytical skills with data-driven performance improvement
• Expertise in collections regulations (FDCPA, CFPB guidance)

✨ Nice to Have

• Bachelor's Degree
• Experience in consumer lending environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 1 hour