🛠 Tech Stack

💼 About This Role

You'll act as a trusted advisor for strategic customers, managing complex integrations and platform architecture within the 360Learning platform. Your work will drive product adoption and maximize business impact for large enterprise accounts. You'll own a portfolio of up to 30 active projects simultaneously.

🎯 What You'll Do

• Manage a portfolio of 10+ enterprise clients with up to 30 active projects
• Implement integrations (SSO, APIs, third-party tools) and troubleshoot technical issues
• Deliver platform audits and professional services to existing customers
• Develop repeatable processes to improve project quality and delivery

📋 Requirements

• 3 years of professional consulting experience in a customer-facing role
• Previous deployment experience of SaaS products, ideally HR-related
• Good understanding and experience working with APIs and SSO configuration
• Project management skills and ability to manage multiple customer implementations

✨ Nice to Have

• Experience with Level 2 or 3 support, Technical consultant, or Technical Account Manager roles
• Working knowledge of Trello or similar project management tools

🎁 Benefits & Perks

• 🏥 Comprehensive health insurance starting day one
• 🏦 RRSP contribution matching
• 🌴 Unlimited PTO
• 👶 Generous parental leave
• 📚 Professional development opportunities through own platform

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Phone Screen with Talent Acquisition Manager· 30 min
2. 2Discovery Meeting with PS Team Leader· 45 min
3. 3Case Study with PS Team Leader and Solution Expert· 60 min
4. 4Clarification Meeting with Sr VP of Professional Services· 45 min
5. 5Culture Fit Meeting with Executive· 30 min