🛠 Tech Stack

💼 About This Role

You'll handle patient inquiries across email, chat, and calls for a digital healthcare company. You'll resolve issues with empathy and collaborate with clinical teams to ensure excellent outcomes. This role offers a chance to impact patient health in a fast-growing telehealth startup.

🎯 What You'll Do

• Resolve patient issues via email, chat, and phone
• Collaborate with doctors, pharmacies, and delivery partners
• Meet CSAT, tickets solved, and AHT targets
• Identify process improvements and escalate recurring issues

📋 Requirements

• 2+ years in healthcare support or customer service
• Strong English written and verbal skills
• Experience with Mac and Google Suite
• Proactive problem-solving skills

✨ Nice to Have

• Interest in healthcare and wellness
• Experience with customer service software

🎁 Benefits & Perks

• 🏖️ Wellness budgets
• 📚 Learning budgets and certifications
• 🏥 Comprehensive health coverage (including dependents)
• 🚗 Transport allowance
• 💰 13th-month pay and statutory benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Team Interview· 30 min