💼 About This Role

You'll lead and scale the fraud prevention and disputes operation for a fintech company. Your core impact will be reducing fraud losses and improving dispute outcomes through team management and process optimization. This role offers the chance to shape a 24/7 operation with cross-functional visibility.

🎯 What You'll Do

• Lead daily fraud and disputes operations team performance
• Manage and develop coordinators and analysts with coaching
• Oversee fraud investigations and disputes resolution
• Monitor operational KPIs and analyze fraud trends

📋 Requirements

• 6+ years in fraud operations or disputes
• 3+ years of leadership experience managing teams
• Strong knowledge of fraud investigations and controls
• Proven experience managing operational KPIs

✨ Nice to Have

• Experience in fintech or banking
• Knowledge of payment systems or card schemes
• Certification in fraud examination

🎁 Benefits & Perks

• 💵 Competitive Salary
• 🏖️ Flexible Hybrid Work
• 📈 Career Growth in a fast-growing fintech
• 🩺 Health Insurance
• 🍕 Meal Vouchers

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Case Interview· 45 min