🛠 Tech Stack

💼 About This Role

You'll own the full post-sale lifecycle for commercial customers of Tavily's AI-powered search platform, driving adoption and expansion across a high-velocity book of business. You'll serve as the voice of the commercial customer, shaping the product experience. This role offers flexible remote work with competitive OTE and comprehensive benefits.

🎯 What You'll Do

• Own portfolio across onboarding, adoption, renewal, and expansion
• Drive fast time-to-value through integration setup and activation
• Monitor account health and proactively surface risks and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities

📋 Requirements

• 2–4 years in a customer-facing role (CSM, Account Manager, Implementation Specialist) in B2B SaaS
• Experience managing a high-volume book of business with strong retention and expansion results
• Comfort navigating technical conversations with developer users and business stakeholders
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight)

✨ Nice to Have

• Familiarity with AI/LLM orchestration frameworks (e.g., LangChain)

🎁 Benefits & Perks

• 🏥 100% company-paid medical, dental, and vision for employees and families
• 💰 401(k) up to 4% match with immediate vesting
• 👶 20 weeks paid parental leave for primary caregivers, 12 for secondary
• 🌐 Remote work reimbursement up to $85/month for mobile and internet
• 📋 Company-paid disability and life insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 45 min