🛠 Tech Stack

💼 About This Role

You'll serve as an escalation point for complex technical issues, managing remote support for parking kiosks, gates, and LPR cameras. Your work will directly impact client satisfaction and bug identification in test environments. This hybrid role offers hands-on problem-solving with cutting-edge parking technology.

🎯 What You'll Do

• Serve as escalation point for complex technician issues
• Make site configuration changes to resolve problems
• Replicate unexpected behaviors in test environments
• Audit reporting to identify discrepancies and adjust rates

📋 Requirements

• 4+ years of client-facing technical support
• Technical understanding and aptitude
• Experience with support ticketing software
• Thorough knowledge of Windows PC environments

✨ Nice to Have

• Experience in bug reproduction and test environments
• Strong organization and communication skills
• Ability to work as a team player

🎁 Benefits & Perks

• 🏥 Comprehensive medical, dental, vision insurance
• 💰 401(k) with company match
• 🏖️ Paid time off and flexible work environment
• 📈 Opportunities for professional growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min