🛠 Tech Stack

💼 About This Role

You'll lead a team handling complex account change requests for supplier accounts, ensuring accuracy and compliance. You'll serve as a point of escalation and provide peer coaching. This hybrid role offers a supportive team environment and the opportunity to use your legal document interpretation skills.

🎯 What You'll Do

• Review and process complex account change requests for accuracy and compliance
• Communicate with suppliers to obtain legally valid documentation
• Conduct global entity research using government databases
• Provide peer coaching and serve as escalation resource

📋 Requirements

• Clear and diplomatic verbal and written communication skills in English
• Experience with cross-functional interactions between Customer Support, Sales, Billing, Insurance, HSE, and Client Support
• Ability to use Salesforce effectively
• Strong understanding of OSHA recordkeeping regulations

✨ Nice to Have

• Experience interpreting legal agreements and merger documents
• Knowledge of international registries and government databases
• Background in customer support or account management

🎁 Benefits & Perks

• 🏖️ Hybrid schedule (3 days in office, 2 remote)
• 🏥 Health benefits
• 🏢 Office locations in Calgary and Lehi

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 1 hour
3. 3Technical/Scenario Assessment· 1 hour

🚩 Heads Up

• Combines individual contributor duties with team leadership without clear seniority split