Customer Success Manager I - Hospitality at Jobs at Relay — CareerPair

5h ago

Customer Success Manager I - Hospitality

Raleigh, NC

full-timemidtechnology

Description

As a Customer Success Manager in our Hospitality segment, you will manage a portfolio of major hotel brands, driving value realization and account expansion by executing a bottoms-up, tops-down strategy. You'll own net-revenue growth, minimize contraction, and foster site-level success, ensuring customers maximize the Relay platform to achieve operational excellence.

Requirements

3-5 years of experience in Customer Success (Enterprise Multi-Site Hospitality preferred)
Expertise in hospitality operations and guest experience workflows
Proven ability to manage complex, multi-stakeholder relationships
Experience with account-based selling and revenue ownership
Strong data interpretation and strategic planning skills

Responsibilities

Execute account-based selling multi-threading with Sales to drive expansion across national hospitality brands
Own net-revenue growth: minimize contraction, drive user expansion, upsells, and hardware refreshes
Manage strategic value realization by interpreting data trends and designing customer engagements
Serve as Voice of the Customer internally, relaying property-level feedback to ensure seamless experience
Partner with Support and Billing for timely resolution of escalations

Jobs at Relay

Relay is a cloud-based technology platform that helps frontline teams improve communications, employee safety, and their productivity. Relay enables frontline teams to digitally transform their operations by replacing outdated traditional radios and panic buttons with modern cloud-connected solutions that can bring the power of software and AI to frontline teams. With Relay, your entire team can stay connected, no matter what language they speak, what device they carry, or where they are located. Why Join Relay? Make a Tangible Impact in a mission driven organization : Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already powered over 2.5 billion messages and supported countless desk-less workers. Be Part of a Winning Team : We're not just growing - we're recognized as a leader in our field. Relay has been honored for its rapid growth in the Inc. 5000, Deloitte Fast 500, and recently named NC Tech's North Carolina- based Company of the Year. We benchmark well against SaaS leaders across all of our KPIs, including revenue growth, customer retention, CAC efficiency, LTV, and various other important metrics. Led by Proven Entrepreneurs: Our veteran executive team has worked closely together…

Other jobs at Jobs at Relay

No other jobs found.

0 views 0 saves 0 applications