🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth while delivering a seamless renewal experience. Your impact directly influences predictable revenue and long-term growth at the nexus of customer experience and operational execution. This highly visible role involves scaling processes and improving renewal predictability across the organization.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention and revenue.
• Build scalable renewal processes that increase efficiency and reduce churn.
• Lead and develop a high-performing global renewals team.
• Own renewals for annual and multi-year contracts.
• Deliver accurate renewal forecasts and detailed reporting.

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in a subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Strong operational excellence and analytical skills with process design expertise.

✨ Nice to Have

• Experience with automation and CRM tools.
• Cross-functional communication and stakeholder engagement abilities.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options.
• 📈 Professional development and career growth opportunities.
• 💰 Performance-based bonus and competitive salary.
• 🏥 Health insurance and wellness programs.
• 🌍 Inclusive workplace focused on diversity.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour
4. 4Offer· 1 week