Description

You will lead and contribute to strategic projects that enhance post-sales processes and improve operational efficiency for the APAC region. You'll act as a trusted advisor to the Customer Success VP, driving change to scale operations and achieve revenue targets.

Requirements

• 10+ years of experience in customer success / renewal / post-sales operations in a fast-growing organization
• Experience working with enterprise technology companies; SaaS experience preferred
• Proven skills in post-sales forecasting, customer health, and reporting
• Excellent analytical skills with experience managing business metrics and productivity
• Ability to manage multiple complex workstreams in a matrixed organization with aggressive timelines

Responsibilities

• Analyze post-sales operations processes to identify optimization and innovation opportunities
• Implement strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility
• Oversee design, implementation, and optimization of post-sales processes, tools, and systems
• Monitor and analyze post-sales pipeline metrics, including renewal conversion rates and forecast accuracy
• Foster strong relationships with cross-functional teams to ensure project success and operational alignment