Tech Stack

Description

As an Enterprise Customer Success Manager at Samsara, you will guide our largest customers through onboarding, adoption, and renewal of our IoT solutions, ensuring they gain continuous business value. You'll build relationships, run training sessions, and collaborate cross-functionally to drive customer success across industries like transportation and utilities.

Requirements

• Exceptional customer-facing communication skills
• Ability to quickly understand a customer's business
• Comfort explaining technology to executives and users
• Desire to solve problems and partner strategically with customers
• Natural relationship builder with cross-functional collaboration

Responsibilities

• Manage deployment of Samsara technology to large-scale customers
• Create launch plans and roadmap to increase product usage
• Track implementation progress, product adoption, and account health
• Run training sessions and demonstrate Samsara technology
• Juggle multiple customer engagements and work cross-functionally