💼 About This Role

You'll lead end-to-end customer onboarding for a complex SaaS platform, guiding new customers through setup and configuration. You'll act as a trusted partner, ensuring seamless adoption and value realization while collaborating with Sales, Success, Support, and Engineering. This fully remote role combines technical understanding with relationship-building in a fast-paced environment.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide setup and configuration
• Manage customer data migration and ensure accuracy
• Collaborate with cross-functional teams for smooth transition

📋 Requirements

• 1–2 years experience in customer onboarding or customer-facing roles
• Strong project management skills to manage multiple customers
• Experience working with clients across different levels including senior decision-makers
• Ability to quickly learn and explain SaaS platforms

✨ Nice to Have

• Bachelor's degree preferred
• Experience with CRM systems
• Process improvement orientation

🎁 Benefits & Perks

• 💰 Competitive base salary aligned with experience
• 🏠 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 🧘 Wellness benefits including monthly allowance and mental health support
• 📈 Learning and development opportunities for career growth

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min