💼 About This Role

You'll own front-line support for a cross-chain payments protocol, investigate issues using backend logs and block explorers, and turn recurring tickets into process improvements. You'll help scale support for a rapidly growing integrator base. This role offers ownership of support workflows and direct impact on product improvements.

🎯 What You'll Do

• Respond to customer tickets with clarity and care.
• Triage and debug issues using backend logs and block explorers.
• Escalate complex issues to engineering with sufficient context.
• Turn recurring issues into process improvements and documentation.

📋 Requirements

• 3+ years of customer or technical support experience in tech.
• Excellent written and verbal communication skills.
• Strong computer and software tooling fluency, including AI tools.
• Experience triaging competing priorities in real time.

✨ Nice to Have

• Familiarity with crypto or blockchain concepts.
• Experience supporting developers or API integrators.
• Prior support experience at an early-stage startup.

🎁 Benefits & Perks

• 💰 Competitive base salary ($75K-$95K).
• 📈 Equity package included.
• 🏥 Comprehensive health benefits.
• 🏖️ Unlimited PTO with encouraged minimum.
• 🏡 Remote-first culture with flexibility.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min