🛠 Tech Stack

💼 About This Role

You'll join the Support team to ensure platform reliability for customers. Your work enables seamless issue resolution and system uptime.

🎯 What You'll Do

• Monitor platform alerts and troubleshoot incidents
• Respond to customer support tickets and queries
• Document known issues and solutions
• Coordinate with engineering for escalations

📋 Requirements

• 1-3 years in platform or technical support
• Experience with Linux command line
• Proficiency in SQL for data queries
• Ability to read Python scripts

✨ Nice to Have

• Familiarity with cloud platforms like AWS or GCP
• Experience with Docker and containerization
• Knowledge of monitoring tools like Grafana

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💻 Remote work options
• 🏥 Health insurance
• 📈 Equity grants

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min