💼 About This Role

You'll deliver first-class technical support to Vonage's API customers, ensuring delight through fast responses. You'll triage issues across email, phone, and chat while collaborating with cross-functional teams to accelerate resolutions.

🎯 What You'll Do

• Provide lightning-fast response and resolution to customer issues.
• Triage support requests by email, phone and chat.
• Communicate effectively with customers and internal stakeholders.
• Collaborate with cross-functional teams to accelerate ticket resolution.

📋 Requirements

• Bachelor's Degree in Computer Science
• 1-2 years of Technical Support experience in telecom or tech sectors

✨ Nice to Have

• Level 1 or 2 Technical Support experience
• Experience working with APIs and/or SDKs