💼 About This Role

You'll partner with mid-market customers in emerging European markets, helping them adopt Maze effectively and elevate their research maturity. Your core impact is driving adoption, strengthening research workflows, and owning renewal success for your book. This role stands out because Maze is a Series B-backed, fully remote company named #1 user research platform by UX Tools.

🎯 What You'll Do

• Support customers in adopting Maze and building research confidence
• Own post-sale relationship and renewal strategy for mid-upper commercial book
• Identify expansion opportunities and collaborate with AMs/AEs
• Lead Executive Business Reviews showcasing value and impact

📋 Requirements

• 3+ years in Customer Success or Strategic Account Management in B2B SaaS
• Experience supporting enterprise or mid-market customers
• Strong history of owning renewals and driving retention outcomes

✨ Nice to Have

• Familiarity with user research workflows
• Experience with product, design, or technical audiences

🎁 Benefits & Perks

• 💸 Equity included
• 🌍 Fully remote workforce across 35+ countries
• 📈 Commission €15K–€18K
• 🏖️ Flexible PTO (inferred)
• 🩺 Health insurance (inferred)

📨 Hiring Process

Estimated timeline: 3-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min