🛠 Tech Stack

💼 About This Role

You'll lead the end-to-end customer journey for a portfolio of Enterprise accounts, ensuring flawless launches and measurable business impact. You'll build credible relationships with executive sponsors and navigate data-driven program details. This role offers a chance to drive strategic expansion in a high-growth EdTech unicorn.

🎯 What You'll Do

• Lead end-to-end customer journey for Enterprise accounts
• Build relationships with HR, executive sponsors, and business leaders
• Translate learning outcomes into business impact narratives
• Conduct Executive Business Reviews (EBRs) and Mutual Action Plans
• Identify expansion and upsell triggers proactively

📋 Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting
• Proven history of managing high-stakes Enterprise B2B relationships
• Data fluency to interpret datasets and correlate with client KPIs
• Experience with CRM (Salesforce) as source of truth

✨ Nice to Have

• Experience building 'ready-to-close' expansion cases
• Background in learning or EdTech industry
• Familiarity with Net Revenue Retention (NRR) mechanics

🎁 Benefits & Perks

• 🏖️ 27 days holiday plus 5 additional days off
• 🏥 Private medical insurance with Bupa and medical cashback
• 💪 Gym membership through Wellhub and mental health support via Spill
• 🔄 Hybrid work with 3 days in office per week
• ✈️ Work-from-anywhere up to 10 days per year