Tech Stack

Description

You will provide consulting to Bloomreach Engagement users via live chat, diagnosing technical and product questions, and helping clients create reports, segmentations, campaigns, and analyses. Work in rotating day/night shifts to support EMEA and US business hours.

Requirements

• Basic understanding of HTML, CSS, JS
• Problem-solving skills
• Analytical thinking and quick learning ability
• Advanced or native English
• Interest in data analytics and online marketing

Responsibilities

• Provide consulting to users via live chat on product and technical questions
• Diagnose requests and walk customers through problem-solving
• Refer specialized cases to experts
• Help consultants with advanced use-cases
• Support clients in creating reports, segmentations, campaigns, or analyses