💼 About This Role

You'll lead customer success for Department of War programs at Exiger, driving adoption of the AI platform, 1Exiger. You'll own account health, execution, and renewals for high-stakes government customers. This role offers direct impact on mission-critical supply chain risk outcomes.

🎯 What You'll Do

• Own day-to-day execution across a portfolio of Department of War customer engagements
• Ensure successful onboarding, adoption, and ongoing use of Exiger's platform
• Drive follow-through on customer commitments, action items, and deliverables
• Support renewals and retention across assigned accounts

📋 Requirements

• 6-10 years of experience in Customer Success, Account Management, or Consulting
• Experience supporting Department of War customers
• Demonstrated ability to manage customer relationships in complex environments
• Strong organizational skills and ability to manage multiple priorities

✨ Nice to Have

• Experience with SaaS, data platforms, or analytics-driven solutions
• Familiarity with supply chain risk, compliance, or government contracting
• Experience supporting renewals or revenue retention

🎁 Benefits & Perks

• 🗓️ Discretionary Time Off (no maximum)
• 🏥 Industry-leading health, vision, and dental benefits
• 👶 16 weeks fully paid parental leave
• 💪 Wellness stipends and programming
• 📚 Career development and education reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min