Description

You will partner with mid-to-large enterprise accounts to drive wide-scale business transformation, building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. You'll work cross-functionally with Sales, Support, Sales Engineering, Product, and leadership to ensure innovation is grounded in real-world operational challenges, making a tangible impact on safety, efficiency, and sustainability for essential industries.

Requirements

• 4+ years in Senior Customer Success, Account Management, or strategic consulting
• Ability to manage priorities and high emotional intelligence for enterprise accounts
• Adept at solving complex problems and communicating with executive stakeholders
• Proven ability to drive business transformation and partner with customers

Responsibilities

• Conduct workshops to understand customer business and recommend platform leverage
• Own executive-level customer strategy via data-driven business reviews
• Develop joint success plans with clear metrics and timelines
• Translate platform expertise into multi-product, industry-specific value narratives
• Champion cultural principles: Focus on Customer Success, Build for the Long Term, etc.