Description

You will manage enterprise accounts, drive customer success, and collaborate with cross-functional teams to resolve technical challenges, ensuring SLA compliance and fostering long-term loyalty.

Requirements

• Bachelor's degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of Enterprise Account Management in presales or post-sales with program management.
• Strong communication and presentation skills with C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud, and Security.

Responsibilities

• Serve as primary contact for assigned enterprise accounts, ensuring contract fulfillment and SLA management.
• Collaborate with Sales and Sales Engineering to align on customer opportunities and mitigate risks.
• Cultivate relationships across customer organization levels, from front-line to senior leadership.
• Drive ROI with NICE products and services, becoming a trusted partner and advisor.
• Engage cross-functional teams to resolve technical challenges within SLA targets.