🛠 Tech Stack

💼 About This Role

You'll join our Contact Center team to provide exceptional support to residential and commercial customers, accurately processing service tickets and collaborating with internal teams. Your work will directly impact customer satisfaction and operational efficiency.

🎯 What You'll Do

• Schedule and create accurate service tickets.
• Handle customer concerns and provide solutions.
• Conduct outbound follow-up calls as needed.
• Coordinate with Dispatch to prioritize requests.

📋 Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software.

✨ Nice to Have

• Experience in a call center environment.
• Familiarity with ERP systems.
• Bilingual skills.

🎁 Benefits & Perks

• 🏥 Medical, dental, vision coverage
• 🏖️ Generous PTO plus paid holidays
• 💰 401(k) with employer match
• 🏦 HSA and FSA options
• 📈 Annual performance reviews

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1-2 days