Tech Stack

Description

You will provide senior oversight for managed services engagements, ensuring delivery quality and client satisfaction. You will establish best practices, act as an escalation point, and partner with cross-functional teams to drive incremental feature delivery and optimizations while building trusted client relationships and mentoring team members.

Requirements

• 8+ years relevant Product experience, 5+ in consulting
• Experience leading programs and IT system implementations
• People management and performance coaching experience
• Proven ability to grow accounts through trust and execution
• Client-facing experience required

Responsibilities

• Provide senior oversight for managed services engagements
• Establish and enforce delivery management best practices
• Act as escalation point for delivery and resourcing challenges
• Identify opportunities to expand scope and drive optimizations
• Build trusted client relationships and support account growth