🛠 Tech Stack

💼 About This Role

You'll assist a tech travel client, leading programs to increase adoption and retention. You'll guide complex implementations, mentor junior team members, and collaborate to refine customer success strategies. This role offers flexible hybrid work in Mexico City.

🎯 What You'll Do

• Resolve issues and promote engagement for external clients.
• Guide clients through Pencil Pro and J+ Creative best practices.
• Manage Pencil Pro implementation projects and onboarding.
• Gather user insights to enhance platform adoption.
• Develop strategies to increase usage and adoption.

📋 Requirements

• 3+ years of experience in customer success or SaaS.
• 3+ years driving adoption and managing enterprise client relationships.
• Experience managing complex client onboarding and implementation projects.
• Experience conducting product training sessions.

✨ Nice to Have

• Familiarity with AI-driven marketing tools or creative technology.
• Understanding of production workflows.
• Interest in emerging market tech trends and AI.

🎁 Benefits & Perks

• 💰 Savings fund with company match up to 5%.
• 💫 Custom Work Environment with remote up to 60% and flexible hours.
• 🏥 Health Insurance including visual and dental plan.
• 📜 Clear documentation and training materials provided.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical or case interview· 60 min
4. 4Offer· 15 min

[email protected]