🛠 Tech Stack

💼 About This Role

You'll own and grow a portfolio of marketplace customers for a Series B fashion-tech startup backed by a16z and Y Combinator. You'll drive month-on-month growth in retention and wallet share by managing relationships with resellers and vintage stores. You'll also build AI-powered workflows to scale high-quality account management.

🎯 What You'll Do

• Manage customer accounts with £5-15k monthly spend, driving 10-20% MoM growth
• Build and implement AI-first workflows and automated tools for account management
• Collaborate cross-functionally with product and operations to improve platform
• Win back lapsed accounts through proactive engagement and recommendations

📋 Requirements

• 2+ years of commercial or account management experience in early-stage startups
• Proven track record of hitting revenue targets
• AI-first mindset with experience building automated workflows or implementing AI tools

✨ Nice to Have

• Experience in fashion or marketplace industry
• Entrepreneurial spirit thriving in ambiguous environments
• Familiarity with supply chain challenges

🎁 Benefits & Perks

• 💰 30-40% performance bonus
• 🏢 Equity ownership in a fast-growing startup
• 🎨 Access to curated vintage fashion collection
• 🏙️ Vibrant Shoreditch office location

📨 Hiring Process

Talk to Jack AI, then Jill AI will consider you; if fit, client will make introduction.